Documentation - faq

collateral_inquiry

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T16:22:58+00:00

Collateral Inquiry Application Management Beyond order routing, the T4 FIX API provides additional functionalities to query and manage positions, orders and accounts. The Collateral Inquiry message (MsgTyp=BB) is the cornerstone of (non-routing) application management. If the requests are successful, Collateral Inquiries result in responses from the T4 FIX

faq_android_how_do_i_install_the_mobile_for_android

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:51:00+00:00

How do I install the Mobile for Android? You can get the app at the Google Play Store, Amazon App Store to gain access to T4 Mobile for Android device. ← Back to FAQ page

faq_api_examples

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:51:34+00:00

Where are the API examples located? You fill find our examples at: github.com/cts-futures Also the t4 api dependencies are publicly available on nuget.org ← Back to FAQ page

faq_api_getting_started

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:51:13+00:00

How do I get started writing to your API? The first step in working with our open API is to download our simulator. You will develop and test your application within our simulator before it can be used in our production environment. The sim install package also includes our

faq_api_historical_chart_data

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:51:44+00:00

How can I access historical chart data through the API? Chart data is available via the T4 API. You can access the API through our T4 Chart API. ← Back to FAQ page

faq_api_order_messaging

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:51:24+00:00

Is there a limit on order messaging? We do have a limit on messaging. It’s a rolling average of 50 submissions or revisions per second, plus a limit of 100 within 1 second. Breaking either of these will get you blocked to prevent someone from negatively impacting other traders.

faq_can_i_run_t4_through_a_macos_platform

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:47:47+00:00

Can I run T4 through a MacOS platform? The T4 Web Trader version works on MAC but not the T4 Desktop version. The Desktop version will work on Apple if you install Windows Operating System on a partition. ---------- ← Back to FAQ page

faq_charts_can_i_remove_the_overnight_session_from_a_chart

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:49:48+00:00

Can I remove the overnight session from a chart? Go to your chart properties in the upper left corner of the chart or right click on the chart and select properties. Go to the product then select the session time range. Click on custom and put in the times.

faq_charts_can_i_set_a_continuation_chart_based_on_expiration

Anonymous (anonymous@undisclosed.example.com) — 2025-07-29T16:06:32+00:00

Can I set a continuation chart based on expiration? The “Active” option is what plots the contracts as continuations. The default mode for Active is to plot the month with the highest total traded volume for any specific day. This works well for most contracts, but does not work well for some (Eurodollar for example):

faq_charts_do_you_have_the_ability_to_view_and_export_data_from_the_chart

Anonymous (anonymous@undisclosed.example.com) — 2025-07-29T16:09:11+00:00

Do you have the ability to view and export data from the chart? Yes Click “Chart Data” button to open a new window: NOTE: This is available on our Core+Charting Package. The Advanced Data package is not required. When opened the Chart Data window looks like this:

faq_charts_how_can_i_set_the_days_for_a_simple_moving_average

Anonymous (anonymous@undisclosed.example.com) — 2025-07-31T15:01:47+00:00

How can I set the days for a Simple Moving Average? You would need to set the bar interval to 1 day and the SMA intervals to The number of days you want. Ex if you wanted a 50-day Simple moving average you would set the bar interval to 1 day and the SMA intervals to 50.

faq_charts_how_do_i_delete_my_data_and_logs

Anonymous (anonymous@undisclosed.example.com) — 2026-02-12T16:00:05+00:00

How do I delete my data and logs? * Clear your data and logs by clicking the green help icon and then clicking “Delete Data and Logs” on the help and support window. Then reload the profile again. * Log out and then back in. ← Back to FAQ page

faq_charts_how_do_you_scroll_and_zoom_a_chart

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:48:53+00:00

How do you scroll and zoom a chart? The below video explains how to scroll and zoom on the chart. [Scroll and Zoom ] ← Back to FAQ page

faq_desktop_firewall_proxy

Anonymous (anonymous@undisclosed.example.com) — 2026-03-23T15:19:57+00:00

Can I run the desktop behind a Firewall? We have the following IP address ranges: * 74.201.6.0 /24 (Mask: 255.255.255.0) * 4.8.174.128 /25 (Mask: 255.255.255.128) * 162.43.176.128 /27 (Mask: 255.255.255.224) All application traffic uses port 443. The following domain names must also be permitted through your firewall:

faq_desktop_minimum_specs

Anonymous (anonymous@undisclosed.example.com) — 2025-07-31T15:03:25+00:00

What are the minimum requirements to run your system? Windows 11 or higher is recommended Installation T4 has been designed to install very quickly and easily. Just follow the instructions below. If you have any questions please contact your Administrator.

faq_how_can_i_check_if_i_need_a_new_version

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:59:37+00:00

How can I check if I need a new version? In the current version, you will now see a question mark on your main window. You can click on that and it will pull up the help and support window which will display your version and let you know if a newer one is available.

faq_how_do_i_access_my_previous_day_s_orders_and_fills

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:47:32+00:00

How do I access my previous day’s orders and fills? You can access your previous day’s orders and fills by going to our website at Futures-Technologies.plus500.com. * At our website, click on the customer portal link. * Click the link for either the T4 Webtrader or the administrative website(Make sure you choose the appropriate environment Live or Sim).

faq_how_would_i_send_you_log_files

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:54:31+00:00

How would I send you log files? While logged in one can capture the trace logs using the following instructions: Located in the Main window (?) Help. You can retrieve your logfiles by clicking the retrieve logfiles button Image. You can click the dropdown next to the button and you can choose to select the specific day or to send all. Once you have chosen the day click the button and your logfiles will automatically be sent to a zipped folder and will pop up in your file explorer. Simply put th…

faq_implied_spread_positions

Anonymous (anonymous@undisclosed.example.com) — 2025-12-29T17:11:57+00:00

Implied Spread Position Overview The Implied Spread Positions setting controls whether T4 displays the net implied position for spread markets that are in ByPortfolio or ByAccount risk mode. When enabled, T4 will show the calculated implied position for strategies that involve spreads (for example, calendar spreads or inter-commodity spreads). This helps traders see their combined exposure in related markets in one place rather than just individual legs.

faq_implied_volume

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:48:39+00:00

On the trading ladder, some bid/ask volumes are in parentheses, what does it mean? Volume in parenthesis means that some of the quantity is implied from spreads. ← Back to FAQ page

faq_ios_how_do_i_install_the_mobile_for_android

Anonymous (anonymous@undisclosed.example.com) — 2023-09-21T19:58:30+00:00

How do I install the Mobile for iOS? You can download the app from the App Store to gain access to T4 Mobile for iOS from your iOS device. FAQ Home

faq_options_pro_can_i_see_my_theoretical_value_on_the_ladder

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:50:47+00:00

Can I see my theoretical value on the ladder? Yes this is availible with our Options Pro add-on and if you have our Advanced data package. The purple border is highlighting the theoretical value of the option. By default, the theoretical value uses our Auto Skew, which I'll explain below. If you have our Options Pro package, you can create a manual volatility skew that you can adjust to better track the market throughout the day.

faq_options_pro_how_do_i_create_a_covered_spread

Anonymous (anonymous@undisclosed.example.com) — 2025-07-29T16:02:32+00:00

How do I create a covered spread? To create a covered spread first off the sheet of the product you are looking to create this spread need to have a series created for all months involved. To see how to create a series Click here Once a series is configured you can click on the theoretical prices of the spread you want

faq_options_pro_why_can_t_i_set_volatility_higher_than_0.9999

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:50:24+00:00

Why can't I set volatility higher than 0.9999? Historical volatility is expressed as an annualized value. This works best for mid-term expirations. Very close to expiration and beyond one year to expiration the pricing models lose relevance to volatility. There are models called leap models that, arguably, provide more accurate results in these cases. Without a leap model, as DTE and volatility inputs reach extremes, the model produces more and more incorrect values for Greeks. This is a functi…

faq_pit_trade

Anonymous (anonymous@undisclosed.example.com) — 2025-08-26T14:06:53+00:00

How do I enter a manual fill/pit trade? You need to be enabled by your firm administrator to enter Manual fills. * Confirm you are in the correct acct. * Open a contract window you desire to enter manual fills (pit trades) into. * Set your desired account and quantity same as you would for trading. Account on the main form and quantity in the contract window.

faq_registry_hack

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:48:22+00:00

Is there a limit of windows you can have open at one time? There isn’t a set limit; however there may be problems when someone has 40+ windows open of any kind. There is a limit on the number of markets you can get quotes for at once – this is currently set to 2500. If you exceed this limit then the market mode for markets over that limit will be red and say “Rejected”.

faq

Anonymous (anonymous@undisclosed.example.com) — 2025-01-03T19:02:58+00:00

Frequently Asked Questions Desktop What are the minimum requirements to run your system? Can I run the desktop behind a Firewall? How would I send you log files? How can I check if I need a new version? How do I access my previous day’s orders and fills? Can I run T4 through a Mac OS platform? Is there a limit of windows you can have open at one time? Why do I see parentheses around some of the bid/ask volumes? Desktop Charts How do you scroll and zoom a chart? How do I delete my dat…

heartbeat

Anonymous (anonymous@undisclosed.example.com) — 2025-01-16T20:22:27+00:00

Heartbeat Session Integrity Heartbeats provide (application-level) connectivity during a FIX session. The heartbeat message maintains the communication link when transactional messages (e.g. trading order routing message) are not received. Under normal conditions, the client and T4 FIX

logon

Anonymous (anonymous@undisclosed.example.com) — 2025-07-24T17:14:48+00:00

Logon If at anytime you require assistance from CTS you must send in your FIX messages to T4.APIsupport@plus500.com. Our API support will reject your messages are not delimited in a reasonable way for readability Session Initiation After a successful SSL connection, the T4 FIX

logout

Anonymous (anonymous@undisclosed.example.com) — 2025-01-16T20:19:28+00:00

Logout Session Termination The Logout message requests or indicates the termination of a FIX session. The logout initiator should wait for a response and/or confirmation to the logout condition. This will permit the counterparty to gently close its connection and honor a potential message gap-fill.

marketdata_request

Anonymous (anonymous@undisclosed.example.com) — 2025-07-28T12:04:16+00:00

MarketData Request Subscribing to Streaming Data The T4 FIX API provides (optional) subscriptions to streaming market data for all markets available in order routing. Market data is made available asynchronously and concurrently to order routing flow. Market data subscriptions are initiated with

reject

Anonymous (anonymous@undisclosed.example.com) — 2025-07-25T14:11:23+00:00

Reject Message Rejection FIX Session rule violations are manifested through the Reject message. The receipt of a Reject message signals a serious violation of FIX Session rules. Appropriate action must immediately be taken by the receiver of a Reject message.

resend_request

Anonymous (anonymous@undisclosed.example.com) — 2025-01-16T13:32:12+00:00

Resend Request Message Range Replay With the Resend Request message, a receiving application asks for the retransmission of previously sent messages. The previously sent messages span over an input range of sequence numbers. The input range is specified with

sequence_reset

Anonymous (anonymous@undisclosed.example.com) — 2025-07-25T14:00:42+00:00

Sequence Reset Resetting Sequence Numbers The Sequence Reset message requests the counterparty to change the requestor's expected sequence number. The new sequence number is indicated by the mandatory field NewSeqNo (Tag 36). Under out-of-sequence conditions, Sequence Reset messages are important as they provide a mechanism to skip message gaps that are not to be honored by a Resend Request. Sequence Resets also provide a mechanism of recovery from disaster conditions.

standard_header

Anonymous (anonymous@undisclosed.example.com) — 2025-07-24T18:06:36+00:00

Standard Header All messages (administrative or application) are preceded by a Standard Header. The Standard Header provides: * Identification of FIX Session participants * Message Type (`Tag 35`) * Message Length (`Tag 9`) * Origination timestamps (`Tag 52`, `Tag 122`)

standard_trailer

Anonymous (anonymous@undisclosed.example.com) — 2025-07-24T18:10:10+00:00

Standard Trailer All messages (administrative or application) are terminated by the Standard Trailer. The trailer marks the end of a FIX message and includes the three-digit character representation of the Checksum value (Tag 10). It ensures the integrity of the message contents.

test_request

Anonymous (anonymous@undisclosed.example.com) — 2025-01-16T13:15:31+00:00

Test Request Session Integrity Check A Test Request message forces a response from the counterparty to acknowledge the continuation of FIX Session connectivity. Test requests can occur at any time during the FIX Session. When a test request is received, the party is obligated to respond to the Test Request message with a Heartbeat. Such heartbeat must also contain the TestRequestID (Tag 112) that originated in the Test Request message.

traderlogon

Anonymous (anonymous@undisclosed.example.com) — 2025-07-24T17:53:31+00:00

TraderLogon Multiple Traders Under an established FIX Session, multiple traders/users can be authenticated with the Trader Logon message. Trader Logons allow order routing for multiple traders under the same physical connection of the FIX Session. Trader Logons must follow the successful FIX Logon of the initial Master User.

traderlogonresponse

Anonymous (anonymous@undisclosed.example.com) — 2025-07-25T14:35:00+00:00

TraderLogonResponse Under an established FIX Session, multiple traders/users can be authenticated with the Trader Logon message. Trader Logons allow order routing for multiple traders under the same physical connection of the FIX Session. Trader Logons must follow the successful FIX Logon of the initial Master User.

traderlogout

Anonymous (anonymous@undisclosed.example.com) — 2025-07-25T15:29:45+00:00

TraderLogout Logging out Traders Under an established FIX Session, multiple traders/users can be authenticated with the Trader Logon message. Trader Logons allow order routing for multiple traders under the same physical connection of the FIX Session. Trader Logons must follow the successful FIX Logon of the initial Master User.

traderlogoutresponse

Anonymous (anonymous@undisclosed.example.com) — 2025-07-25T18:40:07+00:00

TraderLogoutResponse Logging out Traders Under an established FIX Session, multiple traders/users can be authenticated with the Trader Logon message. Trader Logons allow order routing for multiple traders under the same physical connection of the FIX Session. Trader Logons must follow the successful FIX Logon of the initial Master User.