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| faq:faq_how_would_i_send_you_log_files [2021/02/11 13:24] – rob | faq:faq_how_would_i_send_you_log_files [2025/04/02 14:41] (current) – rob | ||
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| ====== How would I send you log files? ====== | ====== How would I send you log files? ====== | ||
| - | Image | ||
| While logged in one can capture the trace logs using the following instructions: | While logged in one can capture the trace logs using the following instructions: | ||
| - | Located in the Main window (?)Help. You can retrieve your logfiles by clicking the retrieve logfiles button Image. You can click the dropdown next to the button and you can choose to select the specific day or to send all. Once you have chosen the day click the button and your logfiles will automatically be sent to a zipped folder and will pop up in your file explorer. Simply put that zipped folder where it is easy to locate like your desktop and then email it to [[[email protected]]] | + | Located in the Main window |
| If you do not have that button you can use the following method to retrieve the logfiles. | If you do not have that button you can use the following method to retrieve the logfiles. | ||
| - | - From Main window click the (?) or help button. | + | - From Main window click the <text type=" |
| - On the Help and Support dialog click View Support Logs. | - On the Help and Support dialog click View Support Logs. | ||
| - Explorer will open. | - Explorer will open. | ||
| - Zip the Trace folder. | - Zip the Trace folder. | ||
| - Attach the zip file to an email and email it to our support. | - Attach the zip file to an email and email it to our support. | ||
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| + | <WRAP center round info 100%> | ||
| If you cannot login, you can access them by going to C: | If you cannot login, you can access them by going to C: | ||
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| + | {{: | ||
| + | <button type=" | ||