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| Both sides previous revision Previous revision Next revision | Previous revision | ||
| administration:administration_mifid [2020/09/21 16:04] – rob | administration:administration_mifid [2023/09/21 19:58] (current) – external edit 127.0.0.1 | ||
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| The ICE Helpdesk is the first point of contact for any production environment issues. If necessary, issues will be escalated to the API Development Support Team. | The ICE Helpdesk is the first point of contact for any production environment issues. If necessary, issues will be escalated to the API Development Support Team. | ||
| - | All support requests must be submitted via email to integrate@theice.com. When a client sends an email it is routed directly to the respective Support Team(s) improving response times to your inquiries and issue resolution. | + | All support requests must be submitted via email to [[integrate@theice.com|integrate@theice.com]]. When a client sends an email it is routed directly to the respective Support Team(s) improving response times to your inquiries and issue resolution. |
| Thank you for your cooperation in supporting ICE's efforts to improve our ability to better serve our customers' | Thank you for your cooperation in supporting ICE's efforts to improve our ability to better serve our customers' | ||
| - | ICE 24-HOUR HELP DESK | + | ===== ICE 24-HOUR HELP DESK ===== |
| (770)738-2101 Option 1 | (770)738-2101 Option 1 | ||
| - | icehelpdesk@theice.com | + | |
| + | [[icehelpdesk@theice.com|icehelpdesk@theice.com]] | ||
| 5:30pm EST Sunday - 5:30pm EST Friday | 5:30pm EST Sunday - 5:30pm EST Friday | ||
| - | DEVELOPMENT SUPPORT | + | ===== DEVELOPMENT SUPPORT |
| - | Please include as much detail as possible when submitting problem descriptions. All issues should be submitted via email to integrate@theice.com. | + | Please include as much detail as possible when submitting problem descriptions. All issues should be submitted via email to [[integrate@theice.com|integrate@theice.com]]. |